Commercial Renewal Specialist (Mandarin & English) - Bali, Indonesia

Join Contactpoint360 as a Commercial Renewal Specialist in beautiful Bali, Indonesia! This is a unique opportunity for bilingual professionals fluent in Mandarin Chinese and English to drive customer retention and revenue growth in a dynamic, international environment. Located in Canggu, you'll be part of a team that values innovation, collaboration, and a passion for excellence.

As a Commercial Renewal Specialist, you'll play a crucial role in maintaining and expanding our client base by managing renewals and upselling opportunities. You'll work closely with our sales team to ensure seamless transitions and maximize customer satisfaction. This role offers a competitive salary and a chance to grow within a forward-thinking company.

In this position, you'll use tools like Salesforce and HubSpot to track and manage client interactions, and you'll leverage your bilingual skills to communicate effectively with clients from diverse backgrounds. With a focus on building long-term relationships, you'll be instrumental in driving our company's success in the competitive market.

📋 Tanggung Jawab Pekerjaan

• Manage and track client renewals using Salesforce and HubSpot
• Identify upselling opportunities to increase revenue
• Communicate effectively with clients in Mandarin Chinese and English
• Collaborate with the sales team to ensure smooth transitions and maximize customer satisfaction
• Analyze client data to identify trends and improve retention strategies
• Maintain and update client records and contracts
• Participate in team meetings and contribute to strategic planning
• Provide exceptional customer service and support to clients

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business, Marketing, or a related field
• 3-5 years of experience in sales, customer service, or a related field
• Fluency in both Mandarin Chinese and English
• Experience with CRM software like Salesforce or HubSpot
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Proven track record of driving customer retention and revenue growth
• Passion for building long-term client relationships

🛠️ Keahlian

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